🚀 go-pugleaf

A week or more back I heard the call that Tarina the Ageless was up, A raid 
group of about 40 had formed and was doing him.  I got invited, jumped on a 
flight path and went to totally the wrong area.  Like a goose, I tried again 
and in my haste clicked another wrong area - I could see the raid wiped once 
and was failing badly a second time with graveyard run-ins dying fast.  By 
the time I got there about 8 people were left in the group and I somehow 
became raid leader.

I started my usual goofy tones calls for people and by the after a few 
minutes we had 26 people and decided to give it as go.

Now earlier on I'd grabbed a Tempered Seal of Fate..

Fight went smooth as silk, we lost one player who got b-ressed . I was 
sitting on my arc mage at 5th on dps and was pretty please, but paused 
casting to call encouragement as we started taking some heavy hits to the 
raid, it smoothed out again and then he was down!

In the middle of my screen up popped a bonus roll!  I didn't know these 
applied to world bosses, but I clicked it.  Now in Pandaria raids choosing 
to use bonus rolls caused the bonus roll notification box to go through a 
roll animation then anounce with a flash what additional  loot you won - in 
this case the box just disappeared, and checking my currency tab I saw my 
Tempered Seal of Fate was gone.  Witing about 30 seconds while I grats and 
thanked everyone and checked Skada, I wandered over to the boss who was 
glittering - suggesting he had loot for me, and received 30g and a pair of 
640 gloves (big grin!)

As far as the raid went I was stoked - I took least damage (a whole 48k) 
which I healed with a health pot, and overall damage was 11th.  not bad.  A 
few days later it started bugging me about the loot roll so I ticketed it 
asking if that's the way they worked now and if it was I didnt think it was 
very good as there was no clear indication that loot had actually been 
rolled.  I asked that the fight and loot log be checked and if I didnt 
receive loot as it appeared, could I be refunded my Tempered Seaal of Fate.


Basically this post is asking whether this has happened to anyone else - the 
roll box just disappearing and no loot awarded?



then the fun began..

Firt reply was 'Thank you for contacting us regarding a purchase made with 
in an in-game currency.  Unfortunately, according to our current policies, 
we are unable to refund or assist you with this request in any way. We 
understand mistakes happen to the best of us but the developers have put in 
systems that allow these items to be refunded back to the vendors if noticed 
within enough time.'  they also closed the ticket entirely.

yeah no..  ticketed it again, (tempted to ask if mummy was there please but 
that never goes well) referring to my original ticket


the next reply was 'During times of extraordinary contact volume we 
implement adaptive processes designed to answer players at a much quicker 
pace, but these methods sometimes cause an occasional player to receive 
incorrect assistance.  If we have misidentified that your issue is not yet 
resolved, please accept our apology and know that we have a plan to assist 
you further.  You may reopen or create a new ticket and include the 
following code phrase in your ticket text '


another ticket

reply " reading over your ticket I took a look into your character's 
activities over the last few days but I am afraid I was not able to see a 
kill of Tarina anywhere during that time. " (note I included both the date 
and time of the kill)




Another ticket, this time including the screenshot, pointing out I was raid 
leader, and also pointing out the loot I received - clear in chat saying 
"you loot 30g"  and "you loot Gloves of Whatever"

the reply was annoying:  'I looked in to the kill , The screen shot helped 
me get the right day . As for what you got i was able to verify you got 33 
gold from the boss drop and from your coin you got Quadripedal Grips. They 
are the ones you have on your hand now '



not happy, I ticket again explaining why, the reply I got contradicted other 
replies saying

'When we did investigate this, we see that you got 33 gold and the 
Quadripedal grips from the bonus roll. If you are not seeing it on your end, 
you may need to clear out your cache files'  along with the mandatory (and 
inane) delete your WTF, Cache and Interface folders.....  <I'm snarling by 
now>


in goes another ticket pointing out the contradiction and again asking 
whether the bonus roll box disappearing was the norm now

the reply
'I was able to check into the logs and I can specifically verify that the 
gold was won from the boss loot. And the gloves were won from the bonus 
roll. I totally understand that this is not what you saw happen on your end. 
But as we can verify on our end that you did infact get loot and that you 
are wearing said loot I hope this can help clarify things up. The previous 
GM suggested clearing your cache since you saw some display problems when 
the bonus roll happend. '


so now I am snarling.
I log in and buy some new Seals of Tempered Fate and head to Highmaul.
Finished the raid with screenshots- (I was second on damage woot! - a huge 
step up for my arc mage who was doing so poorly a week back)

well, the roll box performed as per the way I expected, animation, flash - 
message 'you won loot' etc

the screenshots clearly show looting boss generates the message exactly as 
in the screenshot of the Tarina fight "you loot ItemName"
and bonus loot roll wins come up "you receive bonus loot: ItemName"

now as I said, my original screenshot sent to Blizz showed clear aqs day 
that the loot they say I won on a bonus roll was in fact looted, and NOT a 
bonus roll.

reticketed it.  pointing out all these things, the contradictions, the fact 
I felt dismissed, the fact that firstly they couldn't find the fight, then 
all of a sudden they know everything about the loot roll - but what they 
told me was utterly wrong.  I also expressed extreme dissatisfaction at the 
way this was being handled.

no reply yet.

to be continued.

/spleenventing concluded