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Article #351123

Re: seals of tempered fate question

#351123
From: k
Date: Tue, 16 Dec 2014 02:42
32 lines
3273 bytes
"k" <PI...@felafel.com>

> the screenshots clearly show looting boss generates the message exactly as 
> in the screenshot of the Tarina fight "you loot ItemName"
> and bonus loot roll wins come up "you receive bonus loot: ItemName"
>
> now as I said, my original screenshot sent to Blizz showed clear as day 
> that the loot they say I won on a bonus roll was in fact looted, and NOT a 
> bonus roll.
>
> reticketed it.  pointing out all these things, the contradictions, the 
> fact I felt dismissed, the fact that firstly they couldn't find the fight, 
> then all of a sudden they know everything about the loot roll - but what 
> they told me was utterly wrong.  I also expressed extreme dissatisfaction 
> at the way this was being handled.
>


Well after shot gut one hour replies from Blizz they went quiet for over two 
days, then I got a pleasant surprise :)

"I have taken another look at the logs and from what I was able to see, I 
saw the Seal def. getting burned.  But like ya said, it wasn't until later, 
a full 17 seconds, that you got that gold and Grips.  D:

I dug deeper into it examining the logs and just wasn't able to verify 
anything other than the Seal itself being burned.  =\     "

they kindly refunded the seal.

So if anyone else finds a seal just disappearing, let Blizz know it's 
happened before 
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From: "k" <PI...@felafel.com>
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References: <GbydnSksWrJJQBfJnZ2dnUVZ7s6dnZ2d@westnet.com.au>
Subject: Re: seals of tempered fate question
Date: Tue, 16 Dec 2014 10:42:14 +0800
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