Thread View: comp.sys.ibm.pc.games
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Started by Jon Marcus
Sat, 10 Mar 2001 21:10
Alienware support
Author: Jon Marcus
Date: Sat, 10 Mar 2001 21:10
Date: Sat, 10 Mar 2001 21:10
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Has anyone had recent experience with support from Alienware? I'm thinking about getting one of their systems, but after waiting on hold for 15 minutes while trying to order, I'm nervous about how long it will take to get support if/when I have a problem. thanks, --jon
Re: Alienware support
Author: davi... David Morris
Date: Sat, 10 Mar 2001 22:29
Date: Sat, 10 Mar 2001 22:29
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On Sat, 10 Mar 2001 15:10:33 -0600, Jon Marcus <jonm...@mediaone.net> wrote: >Has anyone had recent experience with support from Alienware? I'm >thinking about getting one of their systems, but after waiting on hold >for 15 minutes while trying to order, I'm nervous about how long it >will take to get support if/when I have a problem. > >thanks, >--jon I can't speak for others, but I sent an e-mail to them asking them a couple of questions prior to making an order back in November '00. I am still waiting for a reply. Needless to say, I went with another vendor. If they won't even respond to a question in an e-mail in which I made it very clear that I was going to buy one of their systems, I am very un-easy about how they would handle a problem. I am sure that their systems are great, but their customer support is very questionable in my mind. David
Re: Alienware support
Author: Mad Aardvark of Doom
Date: Sun, 11 Mar 2001 00:27
Date: Sun, 11 Mar 2001 00:27
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On Sat, 10 Mar 2001 22:29:38 GMT, davi...@home.com (David Morris) wrote: >On Sat, 10 Mar 2001 15:10:33 -0600, Jon Marcus ><jonm...@mediaone.net> wrote: > >>Has anyone had recent experience with support from Alienware? I'm >>thinking about getting one of their systems, but after waiting on hold >>for 15 minutes while trying to order, I'm nervous about how long it >>will take to get support if/when I have a problem. >> >>thanks, >>--jon > >I can't speak for others, but I sent an e-mail to them asking them a >couple of questions prior to making an order back in November '00. I >am still waiting for a reply. Needless to say, I went with another >vendor. If they won't even respond to a question in an e-mail in >which I made it very clear that I was going to buy one of their >systems, I am very un-easy about how they would handle a problem. > >I am sure that their systems are great, but their customer support is >very questionable in my mind. > I'd give Alienware a wide berth. I think they bit off more than they can chew when they diversified from being a 'gamers-only' PC company. My PC was missing the fan in the side that I opted for and now I've been re-billed for it after getting a refund on the part months ago! -- ______________________________________________________________________ Posted Via Uncensored-News.Com - Still Only $9.95 - http://www.uncensored-news.com With Servers In California, Texas And Virginia - The Worlds Uncensored News Source
Re: Alienware support
Author: pw
Date: Sun, 11 Mar 2001 03:58
Date: Sun, 11 Mar 2001 03:58
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On Sat, 10 Mar 2001 15:10:33 -0600, Jon Marcus <jonm...@mediaone.net> wrote: >Has anyone had recent experience with support from Alienware? I'm >thinking about getting one of their systems, but after waiting on hold >for 15 minutes while trying to order, I'm nervous about how long it >will take to get support if/when I have a problem. > >thanks, >--jon I have a Falcon-Northwest (www.falcon-nw.com) Mach V from over a year ago and I am still continuously praising it and the company (just did it again! :-). Their tech support is fantastic. Extremely knowledgeable, corteous and prompt. They are available 6 days a week. I have not had much, if any, trouble with it, but every time I have a question about any thing (drivers, cards, products,...) they get back to me soon (e-mail or phone). So if Alienware is anything like F-NW, I would go for it! But, I would buy a F-NW system though. <g> -pw
Re: Alienware support
Author: Don Sterner
Date: Wed, 14 Mar 2001 01:35
Date: Wed, 14 Mar 2001 01:35
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>>I am sure that their systems are great, but their customer support is >>very questionable in my mind. >> >I'd give Alienware a wide berth. I think they bit off more than they >can chew when they diversified from being a 'gamers-only' PC company. >My PC was missing the fan in the side that I opted for and now I've >been re-billed for it after getting a refund on the part months ago! Reseller ratings give them a 4.8/7.0 which isn't too bad. Probably best to go to the following link & read the comments that have been input by previous customers. http://www.resellerratings.com/a.html
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