Re: Alienware support

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#65941

From: davi... David Morris
Date: Sat, 10 Mar 2001 22:29

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On Sat, 10 Mar 2001 15:10:33 -0600, Jon Marcus
<jonm...@mediaone.net> wrote:

>Has anyone had recent experience with support from Alienware? I'm
>thinking about getting one of their systems, but after waiting on hold
>for 15 minutes while trying to order, I'm nervous about how long it
>will take to get support if/when I have a problem.
>
>thanks,
>--jon

I can't speak for others, but I sent an e-mail to them asking them a
couple of questions prior to making an order back in November '00.  I
am still waiting for a reply.  Needless to say, I went with another
vendor.  If they won't even respond to a question in an e-mail in
which I made it very clear that I was going to buy one of their
systems, I am very un-easy about how they would handle a problem.

I am sure that their systems are great, but their customer support is
very questionable in my mind.

David

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From: davi...@home.com (David Morris)
Newsgroups: comp.sys.ibm.pc,comp.sys.ibm.pc.games,comp.sys.ibm.pc.games.action,comp.sys.ibm.pc.hardware
Subject: Re: Alienware support
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