🚀 go-pugleaf

On Sat, 10 Mar 2001 22:29:38 GMT, davi...@home.com (David Morris)
wrote:

>On Sat, 10 Mar 2001 15:10:33 -0600, Jon Marcus
><jonm...@mediaone.net> wrote:
>
>>Has anyone had recent experience with support from Alienware? I'm
>>thinking about getting one of their systems, but after waiting on hold
>>for 15 minutes while trying to order, I'm nervous about how long it
>>will take to get support if/when I have a problem.
>>
>>thanks,
>>--jon
>
>I can't speak for others, but I sent an e-mail to them asking them a
>couple of questions prior to making an order back in November '00.  I
>am still waiting for a reply.  Needless to say, I went with another
>vendor.  If they won't even respond to a question in an e-mail in
>which I made it very clear that I was going to buy one of their
>systems, I am very un-easy about how they would handle a problem.
>
>I am sure that their systems are great, but their customer support is
>very questionable in my mind.
>
I'd give Alienware a wide berth. I think they bit off more than they
can chew when they diversified from being a 'gamers-only' PC company.
My PC was missing the fan in the side that I opted for and now I've
been re-billed for it after getting a refund on the part months ago!
--

______________________________________________________________________
Posted Via Uncensored-News.Com - Still Only $9.95 - http://www.uncensored-news.com
 With Servers In California, Texas And Virginia - The Worlds Uncensored News Source