Thread View: alt.games.starcraft
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Started by Steven Ung
Tue, 04 Apr 2006 00:50
Technical Support
Author: Steven Ung
Date: Tue, 04 Apr 2006 00:50
Date: Tue, 04 Apr 2006 00:50
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I emailed a technical problem with regards to one of the problem that we encountered for the software that we are using for development. The software is a well known report writer and is rather established, US based if I may add. I was pleasantly surprised when I actually got a response and within the same day! Fast, eh? However, my joy was short lived when the response actually says that the problem stated is not due to "installation" issue and since they had replied they would like to make use of this email to offset the three free Technical Support we are entitled to as a paying customer. My email clearly states down the problem at hand and it is due to usage and there is nothing to do with installation. Secondly, how in god's name the email landed at the technical support for 'installation' is really beyond me (they only have one email for technical support). They replied the second time asking further information towards the problem, of which I had replied what they needed to know. My reply to them is not pretty, I have to admit. Their third reply came, then forth, fifth and so on. All of the subsequent emails is not asking or helping to resolve the problem but I think they are making it as their never ending quest to try to close the case - even though the actual problem is not rectified! I think they don't have a friggin' clue what technical support really means. After about ten times of emailing to and fro I realized that all these while the email is from someone in India. I think that about sums up everything. -- Steven Ung The Ignorant Asian
Re: Technical Support
Author: Luc The Perverse
Date: Tue, 04 Apr 2006 03:21
Date: Tue, 04 Apr 2006 03:21
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"Steven Ung" <ste...@nodomainname.com> wrote in message news:ars8g3xvtk.ln2@loki.cmears.id.au... >I emailed a technical problem with regards to one of the problem that we >encountered for the software that we are using for development. The >software is a well known report writer and is rather established, US based >if I may add. > > I was pleasantly surprised when I actually got a response and within the > same day! Fast, eh? However, my joy was short lived when the response > actually says that the problem stated is not due to "installation" issue > and since they had replied they would like to make use of this email to > offset the three free Technical Support we are entitled to as a paying > customer. > > My email clearly states down the problem at hand and it is due to usage > and there is nothing to do with installation. Secondly, how in god's name > the email landed at the technical support for 'installation' is really > beyond me (they only have one email for technical support). > > They replied the second time asking further information towards the > problem, of which I had replied what they needed to know. My reply to them > is not pretty, I have to admit. > > Their third reply came, then forth, fifth and so on. All of the subsequent > emails is not asking or helping to resolve the problem but I think they > are making it as their never ending quest to try to close the case - even > though the actual problem is not rectified! I think they don't have a > friggin' clue what technical support really means. > > After about ten times of emailing to and fro I realized that all these > while the email is from someone in India. I think that about sums up > everything. > -- > Steven Ung > The Ignorant Asian > Oh for hell's sakes stop beating around the bush. Tell us who the company was Just thank god the emails weren't being routed to/through malaysia! -- LTP :)
Re: Technical Support
Author: Zealot The Crazy Lui
Date: Tue, 04 Apr 2006 04:43
Date: Tue, 04 Apr 2006 04:43
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On Mon, 3 Apr 2006 21:21:58 -0600, "Luc The Perverse" <sll_noSpamli...@cc.usu.edu> wrote: >Oh for hell's sakes stop beating around the bush. > >Tell us who the company was > >Just thank god the emails weren't being routed to/through malaysia! That might be easier... then Stephen could just go visit them and beat them over the heads with a chair or something. -- "No I'm saying that I'm a cow dung." - Stephen "Suupernuubie" Ung "Eat a bag of hell." - Cyric The Mad "I'm all for the girl on girl action, but it could put a strain on the marriage" - LTP MSN:ktw...@hotmail.com (BUT DON'T SEND E-MAIL!) YIM: ktwilson AIM: YahooKyleW Zealot the Crazy Lui Grand 16-Star General and overall director of AGSC operations for the Pronoun Army(and webmaster) http://pronounarmy.homestead.com/ http://thirty-five-mil.blogspot.com/ re-vamped sig 7D6h.3h.Ch
Re: Technical Support
Author: Steven Ung
Date: Tue, 04 Apr 2006 05:33
Date: Tue, 04 Apr 2006 05:33
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"Luc The Perverse" <sll_noSpamli...@cc.usu.edu> wrote in message news:ub59g3xh2n.ln2@loki.cmears.id.au... > "Steven Ung" <ste...@nodomainname.com> wrote in message > news:ars8g3xvtk.ln2@loki.cmears.id.au... >>I emailed a technical problem with regards to one of the problem that we >>encountered for the software that we are using for development. The >>software is a well known report writer and is rather established, US based >>if I may add. >> >> I was pleasantly surprised when I actually got a response and within the >> same day! Fast, eh? However, my joy was short lived when the response >> actually says that the problem stated is not due to "installation" issue >> and since they had replied they would like to make use of this email to >> offset the three free Technical Support we are entitled to as a paying >> customer. >> >> My email clearly states down the problem at hand and it is due to usage >> and there is nothing to do with installation. Secondly, how in god's name >> the email landed at the technical support for 'installation' is really >> beyond me (they only have one email for technical support). >> >> They replied the second time asking further information towards the >> problem, of which I had replied what they needed to know. My reply to >> them is not pretty, I have to admit. >> >> Their third reply came, then forth, fifth and so on. All of the >> subsequent emails is not asking or helping to resolve the problem but I >> think they are making it as their never ending quest to try to close the >> case - even though the actual problem is not rectified! I think they >> don't have a friggin' clue what technical support really means. >> >> After about ten times of emailing to and fro I realized that all these >> while the email is from someone in India. I think that about sums up >> everything. >> -- >> Steven Ung >> The Ignorant Asian >> > > Oh for hell's sakes stop beating around the bush. I don't wanna end up getting a lawsuit, especially one from India! > Tell us who the company was I shall, via MSN > Just thank god the emails weren't being routed to/through malaysia! I don't think so -- Steven Ung The Ignorant Asian
Re: Technical Support
Author: Zealot The Crazy Lui
Date: Tue, 04 Apr 2006 18:47
Date: Tue, 04 Apr 2006 18:47
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On Tue, 4 Apr 2006 13:33:44 +0800, "Steven Ung" <ste...@nodomainname.com> wrote: >> Oh for hell's sakes stop beating around the bush. >I don't wanna end up getting a lawsuit, especially one from India! >> Tell us who the company was >I shall, via MSN >> Just thank god the emails weren't being routed to/through malaysia! >I don't think so You can't get a lawsuit for bitching about a company's crappy tech support. People do it all the time... it sure as hell isn't slander if it actually happened. -- "No I'm saying that I'm a cow dung." - Stephen "Suupernuubie" Ung "Eat a bag of hell." - Cyric The Mad "I'm all for the girl on girl action, but it could put a strain on the marriage" - LTP MSN:ktw...@hotmail.com (BUT DON'T SEND E-MAIL!) YIM: ktwilson AIM: YahooKyleW Zealot the Crazy Lui Grand 16-Star General and overall director of AGSC operations for the Pronoun Army(and webmaster) http://pronounarmy.homestead.com/ http://thirty-five-mil.blogspot.com/ re-vamped sig 7D6h.3h.Ch
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