🚀 go-pugleaf

"Luc The Perverse" <sll_noSpamli...@cc.usu.edu> wrote in message 
news:ub59g3xh2n.ln2@loki.cmears.id.au...
> "Steven Ung" <ste...@nodomainname.com> wrote in message 
> news:ars8g3xvtk.ln2@loki.cmears.id.au...
>>I emailed a technical problem with regards to one of the problem that we 
>>encountered for the software that we are using for development. The 
>>software is a well known report writer and is rather established, US based 
>>if I may add.
>>
>> I was pleasantly surprised when I actually got a response and within the 
>> same day! Fast, eh? However, my joy was short lived when the response 
>> actually says that the problem stated is not due to "installation" issue 
>> and since they had replied they would like to make use of this email to 
>> offset the three free Technical Support we are entitled to as a paying 
>> customer.
>>
>> My email clearly states down the problem at hand and it is due to usage 
>> and there is nothing to do with installation. Secondly, how in god's name 
>> the email landed at the technical support for 'installation' is really 
>> beyond me (they only have one email for technical support).
>>
>> They replied the second time asking further information towards the 
>> problem, of which I had replied what they needed to know. My reply to 
>> them is not pretty, I have to admit.
>>
>> Their third reply came, then forth, fifth and so on. All of the 
>> subsequent emails is not asking or helping to resolve the problem but I 
>> think they are making it as their never ending quest to try to close the 
>> case - even though the actual problem is not rectified! I think they 
>> don't have a friggin' clue what technical support really means.
>>
>> After about ten times of emailing to and fro I realized that all these 
>> while the email is from someone in India. I think that about sums up 
>> everything.
>> -- 
>> Steven Ung
>> The Ignorant Asian
>>
>
> Oh for hell's sakes stop beating around the bush.

I don't wanna end up getting a lawsuit, especially one from India!

> Tell us who the company was

I shall, via MSN

> Just thank god the emails weren't being routed to/through malaysia!

I don't think so
-- 
Steven Ung
The Ignorant Asian