🚀 go-pugleaf

I emailed a technical problem with regards to one of the problem that we 
encountered for the software that we are using for development. The software 
is a well known report writer and is rather established, US based if I may 
add.

I was pleasantly surprised when I actually got a response and within the 
same day! Fast, eh? However, my joy was short lived when the response 
actually says that the problem stated is not due to "installation" issue and 
since they had replied they would like to make use of this email to offset 
the three free Technical Support we are entitled to as a paying customer.

My email clearly states down the problem at hand and it is due to usage and 
there is nothing to do with installation. Secondly, how in god's name the 
email landed at the technical support for 'installation' is really beyond me 
(they only have one email for technical support).

They replied the second time asking further information towards the problem, 
of which I had replied what they needed to know. My reply to them is not 
pretty, I have to admit.

Their third reply came, then forth, fifth and so on. All of the subsequent 
emails is not asking or helping to resolve the problem but I think they are 
making it as their never ending quest to try to close the case - even though 
the actual problem is not rectified! I think they don't have a friggin' clue 
what technical support really means.

After about ten times of emailing to and fro I realized that all these while 
the email is from someone in India. I think that about sums up everything.
-- 
Steven Ung
The Ignorant Asian