🚀 go-pugleaf

"Steven Ung" <ste...@nodomainname.com> wrote in message 
news:ars8g3xvtk.ln2@loki.cmears.id.au...
>I emailed a technical problem with regards to one of the problem that we 
>encountered for the software that we are using for development. The 
>software is a well known report writer and is rather established, US based 
>if I may add.
>
> I was pleasantly surprised when I actually got a response and within the 
> same day! Fast, eh? However, my joy was short lived when the response 
> actually says that the problem stated is not due to "installation" issue 
> and since they had replied they would like to make use of this email to 
> offset the three free Technical Support we are entitled to as a paying 
> customer.
>
> My email clearly states down the problem at hand and it is due to usage 
> and there is nothing to do with installation. Secondly, how in god's name 
> the email landed at the technical support for 'installation' is really 
> beyond me (they only have one email for technical support).
>
> They replied the second time asking further information towards the 
> problem, of which I had replied what they needed to know. My reply to them 
> is not pretty, I have to admit.
>
> Their third reply came, then forth, fifth and so on. All of the subsequent 
> emails is not asking or helping to resolve the problem but I think they 
> are making it as their never ending quest to try to close the case - even 
> though the actual problem is not rectified! I think they don't have a 
> friggin' clue what technical support really means.
>
> After about ten times of emailing to and fro I realized that all these 
> while the email is from someone in India. I think that about sums up 
> everything.
> -- 
> Steven Ung
> The Ignorant Asian
>

Oh for hell's sakes stop beating around the bush.

Tell us who the company was

Just thank god the emails weren't being routed to/through malaysia!

--
LTP

:)