🚀 go-pugleaf

In <3n25st$m...@taco.cc.ncsu.edu>, jlwo...@unity.ncsu.edu (Jeffrey Lee Woodall) writes:
>John Michael Martz (jma...@gibbs.oit.unc.edu) wrote:
>: On 18 Apr 1995, Jeffrey Lee Woodall wrote:
>

>I called OS/2 tech support.  Keep in mind I was VERY new to OS/2 and 
>couldn't get around in the OS very well.  But I was getting all sorts of 
>errors due to the install, and I had no choice but to call tech.  The guy 
>was telling me to do things, and I really couldn't get aorund very fast.
>I explained that I was new to this, and he says "Well when you figure out 
>how to use the OS, call me back!" , and hung up. 

It sounds like you just had a bad employee.  Every company has them,
you should have just called back and tried to talk to someone else.  When
I called (for a problem that turned out not to be OS/2's fault), I kept the
guy sitting there for minutes at a time while I booted and rebooted trying
to get my sound card drivers to load.  He didn't seem to mind, and I kept
apologizing for the wait (at the time I was using a very slow hard drive
as well, and with 4 mb of RAM, so my boot time was about 4 minutes), but
he just said a lot of people have the same deal, and stuck with me until
we figured it out.

In the early days of release, IBM had a huge load of calls.  It sounds like you
just happened to get an overworked employee with a large backlog of calls
waiting to get through, and he just lost his patience.  You can't blame the
whole company for this.  Certainly you can complain about it, but I don't
believe it's right to say the entire tech support structure for OS/2 is at fault.

//  Jeff Williams
//  NYU UGFTV/Cinema Studies
//  jmw...@is2.nyu.edu