🚀 go-pugleaf

John Michael Martz (jma...@gibbs.oit.unc.edu) wrote:
: On 18 Apr 1995, Jeffrey Lee Woodall wrote:

: > Not to mention decend support and on-line help files.  Nothing is more 
: > frustrating with Warp than dealing with IBM's turd support staff.  Very 
: > rude people, and very unhelpful.  IBM's marketing people never bothered 
: > to inform support they were trying to win over Windows users, it seems.
: > With OS/2, and error is an error, and there will be no explanation.  

: What?  OS/2's on-line help system is fine, and in my two calls to IBM tech
: support, I've had not problems.  Perhaps you came off as a rude asshole as
: you do in the above post?  Notice how it draws a rude response? 

Now lets back up a sec... Who REALLY looks like an asshole here?  

I called OS/2 tech support.  Keep in mind I was VERY new to OS/2 and 
couldn't get around in the OS very well.  But I was getting all sorts of 
errors due to the install, and I had no choice but to call tech.  The guy 
was telling me to do things, and I really couldn't get aorund very fast.
I explained that I was new to this, and he says "Well when you figure out 
how to use the OS, call me back!" , and hung up.  I was NEVER rude to the 
guy, so don't be such a jerk, OK?  I admit I was moving along slowly, but 
the errors I was getting would not allow me to do some of the things he 
was asking me to do.  It turns out OS/2 didn't like my S3 864TRIO.  The 
tech guy didn't realize there was a difference between that and the 
regular 864.   I called back, but it was after 5:00pm in my timezone, so 
they refused to help me.  After 5?  And after 90 (or was it 30) I have to 
send them money if I want any more support?  Catch up with the rest of 
the industry, please!  I felt like I was dealing with the IBM of the 80's.


So anyway, don't go calling me an asshole just because I don't like your 
operating system.  Its not like a religion!  (or is it?)

Jeff