🚀 go-pugleaf

On Mon, 13 Jul 2015 00:51:43 +0200, "Peter T." <pinoc10@hotmail.cum>
wrote:

>I seriously love Blizzard's support.
>
>Last night I decided to reinstall windows on a new ssd.  "hen everything 
>was done, all the necessary software + WoW was installed I downloaded 
>the battlenet app.  The security code didnt work...
>After a few attempts I realized I should have written down a restore 
>code from the old authenticator before I reset the phone to factory 
>settings.

Eeek! Kinda glad I use the oldfashioned physical one, less chance of
me messing it up if I change stuff on my phone lol (I also took the
approach that should I ever lose my phone, that'd be annoying enough
without it also locking me out of WoW...) 

Ok, so every few years I might need a new one, but then my current one
dates back to TBC (got it very soon after they were introduced as a
guildie got hacked at around the same time, acting as a valuable
example to me!) and the battery hasn't gone yet; I bought a spare one
about 3 years back, so I wouldn't have to wait for a new one to arrive
when the battery inevitably died, but... it hasn't gone yet lol.
Probably down to the Bnet desktop client not requiring constant
authentication; I only use it once every few weeks instead of multiple
times a day now.

>Ticket + a copy of my passport to Blizzard at 00:01am.  I went to bed. 
>At that time I'd read this would take several days and maybe even a 
>week.  This morning there was an email from the support.  2 hours later. 
>  The old authenticator was removed from my account 02:07am between sat 
>and sun(!!!) + a nutty message from the person who did it. Prolly some 
>standard copy'n'paste text.  But nevertheless very fun. :)

Now that is a fast response, great to hear they're that effective!
Nice additions to the response too, sounds like you got a guy with a
sense of fun :-D

I've only had to use customer service twice myself, both times had a
quick and helpful response, can't complain at all :-)