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Piotr
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CUSTOMER SERVICE SUPERVISOR (EASTERN EUROPE)
Department: Package Product and Hardware 

Purpose: Due to rapid growth and expansion in Eastern Europe and the
emerging and developing nature of this marketplace, we have created a new
position to provide focus at EOC and support to the region in relation to
supply of Package Product. The Customer Service Supervisor for Eastern
Europe will be responsible for providing support to the Distributors and
Subsidiaries in Eastern Europe in relation to supply of Package Product and
all associated operational issues. 

Responsibilities: 

?Lead and manage team of Customer Account Specialists and Cash Collection
Representatives. ?Customer Account Specialist for certain Customers.
?Develop Standards, Procedures, and Policies. ?Provide Weekly and Monthly
Reports on key aspects of the Customer Service, and Cash Collection
functions. ?Continually analyse the business process and results, identify
areas for improvement and implement same. ?Focal point for Eastern European
HQ, and subsidiaries for all operations issues. ?Provide training to
Subsidiaries and Distributors in MS tools & processes. ?Work with EOC
departments, EE Subsidiaries and Distributors, to ensure following
processes work efficiently and effectively, and meet the needs of the
marketplace: ?Returns of FPP ?Price Lists ?Freight services, lead times,
documentation & customs requirements ?Electronic Order entry (MOET, EDI)
?Rebates ?Supply of MOL ?Fill rate & cycle times for FPP, MLPs & Disk Sets
to Distributors ?Credit ?Any other issues requiring support of Distis or
Subs 

This position will require extensive travel in Eastern Europe 

Experience and Attributes: 

?Minimum of 3 years Customer Service experience in a high volume,
multinational environment ?Knowledge/experience of cash collection process
and accounts receivable management ?Strong communication and interpersonal
skills ?Ability to handle new developments as they arise ?Good
organisational abilities ?Supervisory experience an advantage 



Qualifications Should Include: 

?Degree or equivalent preferably in a business related field ?Russian
language skills would be an advantage, but not essential