🚀 go-pugleaf

> Having ordered Commandos 3 from Direct2Drive recently, I heartily
> advise AGAINST using this service.
>
> Here is a quote from Christine Henderson (Lead Technical Support,
> Consumer Products Division, IGN Entertainment): "We do not guarantee
> the game on your computer. The product is working, how well will
> depend on your computer. We cannot offer a refund."
>
> This was the concluding response from Direct2Drive (IGN), after I, a
> graduate of Computer Science - even with the aid of Eidos's Technical
> Support - had fruitlessly attempted to solve a problem with the game
> that had made it all but unplayable on my well-endowed Intel P4 PC.
> However, to run the game, one must "activate" it, thus voiding any
> chances of a refund - whether it works or not.
>
> Be warned.
>
> A disgruntled D2D customer.

Good thing I'm still on dial-up. :)

Perhaps another case of people pushing technology before the legal 
department can catch their collective breaths?

- f_f 

Chris wrote:


> However, to run the game, one must "activate" it, thus voiding any
> chances of a refund - whether it works or not.

Why do you think this is the case? The same laws apply if you purchase
something whether it's on a physical CD or just downloaded. If it's not
fit for the purpose for which it was sold, then you have legal redress.

-- 
|
| Take it from our drummer Puff, being good it gets you stuff.
|

In article <f8114d36.04110...@posting.google.com>, 
spam.n...@btinternet.com says...
> Having ordered Commandos 3 from Direct2Drive recently, I heartily
> advise AGAINST using this service.
> 
> Here is a quote from Christine Henderson (Lead Technical Support,
> Consumer Products Division, IGN Entertainment): "We do not guarantee
> the game on your computer. The product is working, how well will
> depend on your computer. We cannot offer a refund."
> 
> This was the concluding response from Direct2Drive (IGN), after I, a
> graduate of Computer Science - even with the aid of Eidos's Technical
> Support - had fruitlessly attempted to solve a problem with the game
> that had made it all but unplayable on my well-endowed Intel P4 PC.
> However, to run the game, one must "activate" it, thus voiding any
> chances of a refund - whether it works or not.
> 
> Be warned.
> 
> A disgruntled D2D customer.
> 

How the hell is this any different from buying the game in the store on 
disc? No stores allow returns of software any more anyway, so this is 
just exactly the same.

-- 
Rob Berryhill

On Tue, 2 Nov 2004 13:16:06 -0600, Rob Berryhill
<Rob_Be...@hotmail.com> wrote:

>In article <f8114d36.04110...@posting.google.com>, 
>spam.n...@btinternet.com says...
>> Having ordered Commandos 3 from Direct2Drive recently, I heartily
>> advise AGAINST using this service.
>> 
>> Here is a quote from Christine Henderson (Lead Technical Support,
>> Consumer Products Division, IGN Entertainment): "We do not guarantee
>> the game on your computer. The product is working, how well will
>> depend on your computer. We cannot offer a refund."
>> 
>> This was the concluding response from Direct2Drive (IGN), after I, a
>> graduate of Computer Science - even with the aid of Eidos's Technical
>> Support - had fruitlessly attempted to solve a problem with the game
>> that had made it all but unplayable on my well-endowed Intel P4 PC.
>> However, to run the game, one must "activate" it, thus voiding any
>> chances of a refund - whether it works or not.
>> 
>> Be warned.
>> 
>> A disgruntled D2D customer.
>> 
>
>How the hell is this any different from buying the game in the store on 
>disc? 

The fact on whether or not this is different is not an issue here.

>No stores allow returns of software any more anyway, so this is 
>just exactly the same.

Sure, the stores might not allow the refund, but are you absolutly sure
that judges will always agree with this policy?

If a game is defective because of a physical problem with the disc, you can
get an exchange.  If a game is defective because it was poorly programmed,
it's a bit harder since you have to prove the game is truly at fault, but
you should be able to get a refund after some arm twisting.  

In article <f8114d36.04110...@posting.google.com>, 
spam.n...@btinternet.com says...

>This was the concluding response from Direct2Drive (IGN), after I, a
>graduate of Computer Science - even with the aid of Eidos's Technical
>Support - had fruitlessly attempted to solve a problem with the game
>that had made it all but unplayable on my well-endowed Intel P4 PC.
>However, to run the game, one must "activate" it, thus voiding any
>chances of a refund - whether it works or not.

Do a chargeback with your credit card.

Simple enough to solve.


					-Tim