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Game stops responding (hangs) or quits unexpectedly when introductory video
clip is played
View products that this article applies to.
This article was previously published under Q327979
INTRODUCTION
If you try to play certain games on a Microsoft Windows XP Service Pack 1
(SP1)-based computer, you may experience any one or more of the following
symptoms:
  a.. The game may stop responding (hang).
  b.. The game may quit unexpectedly (crash) when the introductory video
clip starts.
  c.. You may receive an error message that is similar to one of the
following error messages:

  Video not available - cannot find 'VIDS:IV50' decompressor


  Failed (hr=0x80004002) in pVW-> put_Owner((OAHWND)HWnd)
CAUSE
This behavior occurs if the following conditions are true:
  a.. The game that you want to play contains video that is compressed with
the Indeo video codec.
  b.. The Indeo codec is not installed on the computer.
The Indeo codec is not included in Windows XP Home Edition SP1.
RESOLUTION
To resolve this problem, obtain and install the 327979 recommended update.
To do this, visit the following Microsoft Windows Update Web site:
http://windowsupdate.microsoft.com





"Zadig Galbaras" <zadig@zadig.no> wrote in message
news:iuPTc.999$WW4.13890@news4.e.nsc.no...
> Hi U all
>
> I got the game on friday 13.th, and that's what's causes a lot of trouble
I
> guess :-))
>
> The game keeps on freezing. That is, the picture is freezing, but the
sound
> keeps going.
> The only solution is to turn the computer off by holding down the
OFF-button
> in at least five seconds or so.
>
> It freezes during those movieclips.
> I have gotten to sergant Kelly, and when he asks me to check out his
screen,
> my screen freezes.
> The only way to get there is to press ESC every time those "out of body"
> experiences starts, and the continue walking.
> It's ok because my PDA tells me what to do.
>
> But why the freeze?
>
> I have upgraded DirectX to the 9c version.
> I have chosen lowest screen resolution choice in the system settings i.e.
> 480*640 and the lowest possible setting on details.
> I have disabled the upper most choice in the advanced window.
> I have not reinstalled after upgrading DirectX. Should I?
>
> A cut from the DXDIAG.EXE logfile:
> ------------------
> System Information
> ------------------
> Time of this report: 8/15/2004, 21:44:14
>        Machine name: FANUEL
>    Operating System: Windows XP Professional (5.1, Build 2600) Service
Pack
> 1 (2600.xpsp2.031208-2000)
>            Language: Norwegian (Bokmål) (Regional Setting: Norwegian
> (Bokmål))
> System Manufacturer: Dell Inc.
>        System Model: Inspiron 9100
>                BIOS: Phoenix ROM BIOS PLUS Version 1.10 A01
>           Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs), ~3.0GHz
>              Memory: 512MB RAM
>           Page File: 212MB used, 1468MB available
>         Windows Dir: C:\WINDOWS
>     DirectX Version: DirectX 9.0c (4.09.0000.0904)
> DX Setup Parameters: Not found
>      DxDiag Version: 5.03.0001.0904 32bit Unicode
>
> ---------------
> Display Devices
> ---------------
>         Card name: ATI MOBILITY RADEON 9700
>      Manufacturer: ATI Technologies Inc.
>         Chip type: ATI MOBILITY RADEON 9700 AGP (0x4E50)
>          DAC type: Internal DAC(350MHz)
>        Device Key: Enum\PCI\VEN_1002&DEV_4E50&SUBSYS_017C1028&REV_00
>    Display Memory: 128.0 MB
>      Current Mode: 1920 x 1200 (32 bit) (60Hz)
>           Monitor: Standardskjerm
>
>
> ------------
> DxDiag Notes
> ------------
>   DirectX Files Tab: No problems found.
>       Display Tab 1: No problems found.
>         Sound Tab 1: No problems found.
>         Sound Tab 2: The file btaudio.sys is not digitally signed, which
> means that it has not been tested by Microsoft's Windows Hardware Quality
> Labs (WHQL).  You may be able to get a WHQL logo'd driver from the
hardware
> manufacturer.
>           Music Tab: No problems found.
>           Input Tab: No problems found.
>         Network Tab: No problems found.
>
> Can anyone of you experts out there help me?
> Shall I reinstall after the Directx uppgrade?
>
>
>
>
> -- 
>
>
> Zadig Galbaras
> A Perturbed Norwegian Agnostic
>
>
>