🚀 go-pugleaf

My $NAME today honors Mr. J. Henry H. Lowengard.

	The introductory story about Henry is: Henry's
Grandfather used to have a lot of money.  He had invented a
way to grow leaf tobacco for cigars in, of all places,
Connecticut.  Of course, nobody smokes cigars any more, so
the Harton Tobbaco Co. is out of business.

	I met Henry two summers ago during a stint at
Information Builders, Inc.  IBI manufactures FOCUS, which is
a dinosaurian hierarchical database system.  Henry was one
of the IBIers from way, way back, almost the dawn of time,
and so he knew more about the fundamental workings than
anyone else.  I shared an office with Henry.  For two weeks
I couldn't figure out what he was being paid to do.  It
seemed like he sat around, played with the little plastic
dinosaurs on his desk, went to lunch, and answered stupid
questions from me about CMS.  I remember asking someone
"What does Henry _do_?"  I forget the answer I got.

	One day, a customer called the customer service
people.  The customer was not happy.  The customer's
database had had a little accident and was blasted beyond
hope.  All the godzillions of little pointers that point
around inside the FOCUS file were dangling hither and
thither.  Customer service transferred the customer to
Henry.

	For the next four or five or six hours, Henry was on
the phone with the customer, telling them how to take the
pointy ends of the pointers and stick them back into the
right places.  Henry knew so much about the bottom-level
workings of FOCUS and had known it so long that it was
second nature.

	Having fixed the database, he showed me the ruler he
kept inside the keyboard of his 3270 where the diagnostic
guide was supposed to go.  It had little scenes of mother
animals with their babies that moved when you tilted the
ruler back and forth.

	I never asked what Henry did again.  I had learned a
valuable lesson: When you have a program as big and as old
as FOCUS, very few people know what it is actually doing any
more.  If you do happen to have someone on hand who knows,
you hold on to them.

Quite a thought.
-- 

		The wicked flee when no one pursueth.
Mark-Jason Dominus 	   ent...@pawl.rpi.EDU	     uunet!inco!alembic!entropy