🚀 go-pugleaf

Christopher Donnell <ava...@getnet.com> wrote:

>> - When the Customer Service rep mentioned that the information the user
>>   wanted was in the manual, the reply was "Are you serious? I spent 
>>   over $2000 for this computer! Now you expect me to read the manual?"
>
>I can't believe that this made it into anything about 'weird customer
>service' calls.

On a side note, I had an even worse nightmare.  A fellow *programmer* told
me essentially the same thing, in all seriousness!  I was trying to
introduce a new program to the shop where we worked.  This was a tool we'd
need to use just about every day as part of our build process.  I gave him
a brief verbal introduction and left him with the manuals.  He later asked
me another question, which I explained, and another, and...  I finally
asked if he'd tried looking in the manuals at all?

"No, of course not.  It's a waste of effort for everyone to be an expert
with the same program.  You're the expert, so I come to you with my
questions."

Arrrrgghhhhhhh!

-- 
----------------------------------------<Steven King, ve...@pshrink.chi.il.us>--
Welcome to alt.folklore.computers, where subject drift is a highly refined
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