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Buy a mousetrap!
-- 

R. Mark Clayton

MCla...@btinternet.com

Tok Awang Ngah <bo...@mindless.com> wrote in article
<01bd4e76$446948e0$a621bcca@ibrahimy>...
> I have purchase NEC printer model P2000 on July 11, 1997 at Datamini
> Computer Sdn. Bhd. , Midlands Park Centre,Penang, Malaysia with the cost
of
> RM380.00 . Last week that particular printer having some circuit problem
> (as mentioned in the manual- after few testing I done) where I need to
sent
> back to the dealer or NEC to be repair because it still under warranty(
NEC
> product have ONE year warranty for printer).
> 
> I go back to the shop (Datamini) on  Mar 9,1998 and the shop  asking me 
to
> sent to NEC Technical Support Center in Penang( you see ...the shop
suppose
> sent the printer for me ..i bought the printer form the shop not from
> NEC..but the don't ..what kind of service is this).  Dont't like the 
> argument become longer I sent the printer myself to NEC Technical Support
> Center. Five days later Mar 13,1998 I called NEC Technical Support Center
> asking for my printer ...but what they said shock me up!  I NEED TO PAY
> RM380.00  for the repair they done( RM380.00 is cost for new NEC P2000
> printer) . 
> 
> THE PRODUCT IS STILL UNDER WARRANTY AND I NEED TO PAY THE COST....THEY
> CLAIM IT IS NOT PRODUCT OR PART DEFECT BUT THE DEFECT CAUSED BY
> USER.....ALL THE CIRCUIT INSIDE THE PRINTER BITE BY MOUSE....HOW CRAZY
ARE
> THEIR CLAIM! HOW  CAN MICE GO IN TO THE PRINTER AND BITE THE CIRCUIT
!!!!! 
> One more thing ...if i decide to cencelled the repair, I still need to
pay
> the service......WHAT KIND OF SERVICE IS THIS......YOU SEE....THIS IS 24
> STANDBY SERVICE BY NEC...I THINK IT JUST ONSENSE ....FOR ME THEIR SERVICE
> IS OUT!!!
> 
> FOR OTHER USER ..WHAT DO YOU THINK??? HAVE YOU HAVING SAME PROBLEM WITH
> ME...LET SHARE WITH ME IN THIS DISCUSSION GROUP...I NEED YOUR COMMENT
> ..WHAT SHOULD I DO??
> 
>