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Article #477Radio Shack sales follies(was Re: TRS-80's)
From: dem... Michael Demare
Date: Wed, 20 Dec 1989 15:57
Date: Wed, 20 Dec 1989 15:57
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3806 bytes
>From article <42...@ucselx.sdsu.edu>, by maxc...@ucselx.sdsu.edu (physically phffft): > In article <89343.221624DSB100@PSUVM.BITNET> DSB100@PSUVM.BITNET (David Barr) writes: >>And it only had >>upper case letters. (The full ASCII set was supported, except the >>lowercase letters came out uppercase) > > I remember in one issue 80 Micro published an article stating that all you > had to do to get lower case was buy a new character generator. The chip > was around $5, and they would optionally install it for $55. The article > kindly gave instructions on installing the chip ourselves, something like > a couple of cuts and jumpers (hey, I built my own expansion interface. Of > course I can do cuts and jumpers.) I went running down to my local radio > shack to buy the chip and surprise surprise, now the chip was $60 but > installation was free! A few months later an article was published indicating > some of us lucky ones didn't need new character generators, we just needed > a new ram chip to hold 1 bit. I put that chip in and viola, lower case! > > I quickly learned to love my TRS-80, but developed an extreme hatred for Radio > Shack. Their philosophy was that if you weren't a corporate buyer looking > to get several units, you weren't worth their time. I've got all sorts of > horror stories with the company, so much so I won't go into one of their > stores anymore. And pre-TRS-80 I had their junior science kits, shortwave > radios, and bought all parts for my projects there. Makes you wonder what > they were thinking of? > > One other thing I should mention concerns their sales comissions. When I > got my first computer (1979) I looked carefully at everything available. > About 4 different machines. Radio Shack employees didn't know diddly > about their machines, when I went in to buy mine I was loitering around > their display unit waiting for a sales slime to show up. The guy appeared > and I asked a few questions, more to delay spending the $1,000 than anything. > The guy didn't understand the questions, let alone know the answers. So, > while filling out the sales slip he comes to the question "who convinced you > to buy this machine". I pointed to the girl manning the cash register, who > had never even bothered to look in our direction the whole time, and said > "She did." The moral? Just because the teenage customer is in levies, a tee > shirt, and hasn't shaven, don't treat him like a nobody. Especially when he > knows more about what your selling than you do. > > jim > "Only dead fish go with the flow" Yes I got very annoyed with RS too. I bought a $4000 Tandy 2000HD and a $1500 Tandy 1000SX AT THE SAME STORE and they still refuse to assist me try to chase me out until they find out I am CS major at Clarkson U. then they insult my intellegance. Sometimes they can be positivaly condencending even when they have absolutely no idea what they are talking about (or rather especially when they have no idea what they are talking about). Also try to get service for a Tandy 2000HD nowadays... Michael de Mare dem...@clutx.clarkson.edu "Those who follow me shall walketh off cliffs".
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Path: mbox-mo1.pugleaf.net!gmdzi!unido!mcsun!uunet!image.soe.clarkson.edu!news From: dem...@clutx.clarkson.edu (Michael Demare) Newsgroups: alt.folklore.computers Subject: Radio Shack sales follies(was Re: TRS-80's) Message-ID: <1989Dec20.155753.25355@sun.soe.clarkson.edu> Date: 20 Dec 89 15:57:53 GMT References: <4251@ucselx.sdsu.edu> Sender: ne...@sun.soe.clarkson.edu Reply-To: dem...@clutx.clarkson.edu Organization: Clarkson University, Potsdam, NY Lines: 53 Posted: Wed Dec 20 16:57:53 1989 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit