Article View: alt.folklore.computers
Article #3719Re: Stupid Users (Not knowing how to type)
From: a... Alan Clegg
Date: Mon, 30 Jul 1990 11:46
Date: Mon, 30 Jul 1990 11:46
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1878 bytes
In article <10353@stiatl.UUCP> tok@stiatl.UUCP (Terry Kane) writes: > >How about a user, confronted by a typical "press any key" message, >calling tech support complaining... > > But I don't have an ANY key on my keyboard! While working as a consultant at North Carolina State University (Raleigh), I was in one of the terminal clusters one day, minding my own business when a user walked up and asked a question about his terminal. Well, this was a Televideo 910 connected via an IBM 7171 Protocol converter to the campus Iron Pig. This guy's problem was that his screen was so burned in that he could not read any of the 'normal' text, so only the highlighted (bright) text showed up on the screen. To get around this problem, the 7171 allowed special escape sequences to turn off things like highlighting, underline, etc. I explained to the user that he needed to type "Escape, Tick, and a lower case k". I went into great detail explaining where the 'Escape' key was, and that the 'Tick' is one of these -> ` Anyway, as he was walking away, he turned back to me and said, and I quote: "How do I type a lower case k?" Arrrrgggghhhhhhhh...... I decided at that point to get out of consulting and into system administration... Arrrrgggghhhhhhhh...... -abc
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Path: mbox-mo1.pugleaf.net!gmdzi!unido!mcsun!uunet!wuarchive!usc!rutgers!mcnc!rti!dg-rtp!matrx!abc From: a...@Matrix.COM (Alan Clegg) Newsgroups: alt.folklore.computers Subject: Re: Stupid Users (Not knowing how to type) Message-ID: <1990Jul30.114638.9012@Matrix.COM> Date: 30 Jul 90 11:46:38 GMT References: <6889@helios.TAMU.EDU> <10353@stiatl.UUCP> Reply-To: abc@matrx.UUCP (Alan Clegg) Organization: Matrix Corporation, Raleigh, North Carolina Lines: 30 Posted: Mon Jul 30 12:46:38 1990 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit