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Article #3719

Re: Stupid Users (Not knowing how to type)

#3719
From: a... Alan Clegg
Date: Mon, 30 Jul 1990 11:46
30 lines
1878 bytes
In article <10353@stiatl.UUCP> tok@stiatl.UUCP (Terry Kane) writes:
>
>How about a user, confronted by a typical "press any key" message,
>calling tech support complaining...
>
>	But I don't have an ANY key on my keyboard!

While working as a consultant at North Carolina State University (Raleigh), I
was in one of the terminal clusters one day, minding my own business when a
user walked up and asked a question about his terminal.

Well, this was a Televideo 910 connected via an IBM 7171 Protocol converter
to the campus Iron Pig.  This guy's problem was that his screen was so burned
in that he could not read any of the 'normal' text, so only the highlighted
(bright) text showed up on the screen. 

To get around this problem, the 7171 allowed special escape sequences to turn
off things like highlighting, underline, etc.  I explained to the user that
he needed to type "Escape, Tick, and a lower case k".  I went into great detail
explaining where the 'Escape' key was, and that the 'Tick' is one of these -> ` 

Anyway, as he was walking away, he turned back to me and said, and I quote:

		"How do I type a lower case k?"

Arrrrgggghhhhhhhh......  I decided at that point to get out of consulting and
into system administration...
Arrrrgggghhhhhhhh......

-abc
Technical Details
Message-ID: <1990Jul30.114638.9012@Matrix.COM>
Path: mbox-mo1.pugleaf.net!gmdzi!unido!mcsun!uunet!wuarchive!usc!rutgers!mcnc!rti!dg-rtp!matrx!abc
References: <6889@helios.TAMU.EDU> <10353@stiatl.UUCP>

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Path: mbox-mo1.pugleaf.net!gmdzi!unido!mcsun!uunet!wuarchive!usc!rutgers!mcnc!rti!dg-rtp!matrx!abc
From: a...@Matrix.COM (Alan Clegg)
Newsgroups: alt.folklore.computers
Subject: Re: Stupid Users (Not knowing how to type)
Message-ID: <1990Jul30.114638.9012@Matrix.COM>
Date: 30 Jul 90 11:46:38 GMT
References: <6889@helios.TAMU.EDU> <10353@stiatl.UUCP>
Reply-To: abc@matrx.UUCP (Alan Clegg)
Organization: Matrix Corporation, Raleigh, North Carolina
Lines: 30
Posted: Mon Jul 30 12:46:38 1990
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