🚀 go-pugleaf

Peter Kerr wrote:
> 
> In article <3224B0...@apple.com>, spo...@apple.com wrote:
> > I was working for a software manufacturer (email me if you really want
> > to know which one) in technical support. When customers called up for a
> > replacement disk, we would usually ask them their name & the serial
> > number and then look them up in the database. If they were there, we'd
> > send a replacement. If they weren't listed, we'd ask them to send their
> > copy of our software. Sure enough, one customer that I spoke with faxed
> > me a photocopy of the disk.
> 
> I -was- asked by a local software agent (email me if you really want to
> know which one) to photocopy my install diskettes, both sides, and fax
> that thru to them as proof of purchase when getting an upgrade...

Yes, that's what we did for *upgrades* too (ie: for a small fee). Fairly
common way of proving ownership, especially when the serial number is
printed on the disk somewhere. But for damaged disk replacement (ie: for
free), we always asked for the original software itself. That way, you
don't get bogus damaged disk requests from those who then end up two
working copies, one of which they sell. We just wanted to be sure that
they weren't trying to put one over on us (ok, I admit it: it was an AR
and paranoid thing to do). Anyway, the point behind my post was that we
asked for the software, but got a photocopy.

Now what we need is a story about someone who got a disk photocopy &
tried to stuff it into their floppy drive.  :-P

Pete
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