🚀 go-pugleaf

Helge Moulding wrote:
> 
> Andrew Grygus wrote,
> >Actually, this whole thing was probably started by a help desk guy
> 
> I agree.
> 
> When I first heard the story, it was just another of those "luser tales."
> Boring, really, since they are all about the same.
> ...
> * the photocopy of the disk - why would the service center want a *copy*
>   of a disk? If the disk is defective, they have you send it in for an
>   exchange.

I hate to tell you this, but the "photocopy of the disk" scenario has
happened at least once. To me.

I was working for a software manufacturer (email me if you really want
to know which one) in technical support. When customers called up for a
replacement disk, we would usually ask them their name & the serial
number and then look them up in the database. If they were there, we'd
send a replacement. If they weren't listed, we'd ask them to send their
copy of our software. Sure enough, one customer that I spoke with faxed
me a photocopy of the disk.


Pete
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