🚀 go-pugleaf

A bunch of people wrote:

>>>You mean like the people who are having problems with a program 
>>>and you ask them to send in a copy of the disk, and you
>>>end up receiving a Xerox(tm) copy of the disk?  
>>>
>>
>>...or a woman I used to know who was writing documentation 
>>and had to add a warning in the install instructions "Do not remove 
>>diskette from black square protective sleeve" after at least one 
>>person had tried...  
>
>Recently I was called by someone with a 3.5" disk that wasn't 
>readable, on the disk was a Post-it note which he hadn't removed.
>

While I can't recall the date, and I'm *pretty* sure it was the Wall 
Street Journal, there was a fairly recent article about some of the
calls received at the major Help Desks.

Things like:

 - My keyboard doesn't have an "ANY" key. What do I do?

 - I keep pointing this thing at the screen and pressing the button, 
   but nothing happens. (User thought mouse was remote control)

 - I keep stepping on the button on the foot control but nothing
   happens. (User thought mouse was simliar to sewing machine control)

 - When the Customer Service rep mentioned that the information the user
   wanted was in the manual, the reply was "Are you serious? I spent 
   over $2000 for this computer! Now you expect me to read the manual?"

And a cartoon I remember seeing a few years back: It pictured a man
in 'business dress' (tie, etc) standing on a planet next to a little
alien. The alien says to the man "Think back. Which keys did you press?"